Privacy Policy

1. Who we are

Palmetteaux Services provides handyman services in the Greenville–Mauldin–Simpsonville area. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, use our online estimator, or communicate with us.

2. Information we collect

• Information you provide directly: name, email address, phone number, property address, job details, photos you upload, and messages you send to us.
• Usage and technical data: pages visited, approximate location, browser type, and similar data collected via cookies or analytics tools.

3. How we use your information

• Responding to inquiries and estimate requests
• Scheduling and managing appointments
• Providing and improving our services
• Sending SMS/email communications related to your requests
• Maintaining business records, accounting, and legal compliance

4. Estimator & Text Messaging Program

When you use the Palmetteaux Services online estimator or contact forms, we may collect personal information you choose to provide, including your name, email address, mobile phone number, property address, job description, and any photos or files you upload.

We use this information to:

• Review and respond to your estimate request or service inquiry
• Ask clarifying questions, provide ballpark estimates, and schedule appointments
• Send reminders, updates, and follow-up messages related to your requested services
• Maintain internal records about projects, estimates, and communications

SMS/Text Messaging

By submitting your mobile phone number and checking the consent box on our forms, you agree that Palmetteaux Services may send you text messages related to:

• Responses to your estimate or service request
• Appointment scheduling, confirmations, and reminders
• Project-related updates, rescheduling, and follow-up messages

Message frequency varies based on your requests and the status of your project. Message and data rates may apply according to your mobile carrier plan.

You can opt out at any time by replying STOP to any text message from us. You may reply HELP for help, or contact us directly at (864) 625-0942 or via the contact information on our website.

We do not sell your mobile phone number or other personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, sending text messages (for example, our SMS provider), processing payments, or providing services to you, under contracts that require them to keep your information confidential and use it only for our business purposes.

We take reasonable technical and organizational measures to protect the information we collect through the estimator and our messaging program. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Sharing your information

• Service providers that help us operate our website, manage communications (e.g., SMS providers), payment processors, and hosting/IT partners
• Professional advisors (accountants, legal, etc.) as reasonably necessary
• Where required by law, regulation, or legal process

We do not sell your personal information.

6. Data retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

7. Your choices

• You may opt out of SMS messages by replying STOP at any time.
• You may contact us to request updates or corrections to your information.
• You may disable cookies in your browser, although some site features may not function properly.

8. Security

We use reasonable administrative, technical, and physical safeguards to help protect your information, but no security method is completely secure.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent changes. Your continued use of the site after changes are posted constitutes your acceptance of the revised policy.

10. Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at: